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Payment Policy

At Foot StarWe are committed to providing a payment experience secure, transparent and practical for all our customers. This comprehensive policy explains the payment methods we accept, security measures, transaction procedures, and important information regarding refunds, disputes, and fraud prevention.

Accepted payment methods

We offer several reliable payment options to make your purchases easier:

  • View
  • Mastercard
  • Teacher
  • American Express
  • PayPal

     

All payments are processed securely through our certified payment gatewaysguaranteeing the protection of your financial data.

Payment security

The security of your information is our priority:

  • All transactions are encrypted with SSL technology Compliant with industry standards.
  • Bank card information are never stored on our servers.
  • PayPal payments are processed directly by PayPal for a additional protection.
  • We monitor transactions to detect any unusual or suspicious activity in order to prevent fraud.

     

Payment processing

The payments are treated immediately after order confirmation.
You will receive a confirmation email with payment status and order details.
In the event of a failed payment, the order will not be processed until a valid payment has been made.

Currency

All prices are displayed in Euros (€).
The final amount charged may vary slightly due to the conversion fees applied by your bank or PayPal.

Verification of payments

Foot Star can request a additional verification for certain transactions in order to prevent any fraud.
Orders for which payment cannot be verified may be canceled, with notification sent to the customer.
We reserve the right to temporarily suspend orders during the verification.

Refunds and chargebacks

Refunds follow our Return and Refund Policy.
Refunds are processed on the original payment method.
In the event of a chargeback or dispute via the bank or PayPal, we comply with the procedures of the institution concerned.
Any attempt at fraudulent chargebacks may result in account permanently suspended and legal action.

Failed or declined payments

If a payment is declined:

  • Check that your bank details are correct, including the CVV and expiry date.
  • Make sure your card has sufficient funds and that it is authorized for international transactions.
  • Contact your bank or payment provider if the problem persists.
  • Try another payment method or PayPal to complete your order.

     

Recurring Payments and Subscriptions

If you subscribe to promotions or subscription services:

  • The payments are done automatically at the beginning of each billing cycle.
  • You can cancel recurring payments at any time via your account or by contacting our support.

     

Taxes and additional fees

  • La VAT and other applicable taxes are included in the price of the products when required.
  • Banks or PayPal may apply additional fees for international transactions, at the customer's expense.

     

Safety tips for customers

  • Never share your password or your payment information.
  • Always make sure to use our Official website to make your purchases.
  • Contact our support team immediately if you notice any issues. unauthorized transactions on your account.

     

Customer Support

For any questions regarding payments, refunds, refusals or verifications:

Commercial name: Foot Star
Phone: +33xxxxxxxxx
E-mail: info@foot-star.com
Address: 4 Rue Jean Jaurès, 74100 Ville-la-Grand, France
Support hours: Monday – Friday, 09:00 AM – 17:00 PM (GMT+01:00, Paris)

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Visa / MasterCard / Mastero / Paypal